The Impact of Carrier Terms of Service Changes

January 7, 2019


Telecommunications carriers amend terms of services from time to time. They provide change notices to customers via postal mail, printed on an invoice, or as an electronic alert in a billing portal. Reading and understanding each terms of service change is an important vendor management activity for customers. One such change posted by AT&T in December illustrates why reading these notices is important.

Effective January 14, 2019 AT&T will no longer offer prorated credits for services cancelled before the end of the billing period. AT&T bills in advance for DIRECTV, U-verse® TV, AT&T Phone, AT&T Internet and Fixed Wireless Internet services.

Read More on Telecom Reseller