For the third consecutive year, telecommunications giant Verizon swept first place in J.D. Power and Associates’ Wireless Network Quality Performance Study for all six U.S. regions surveyed. Partners say the win is reflective of the effort Verizon has put into building its extensive network, which is beneficial for businesses as much as it is for consumers.
The report found that slow mobile Internet connections are the biggest culprit of customer churn. Verizon has aggressively invested in expanding its network to ensure coverage in recent years, and scored higher than every competing wireless carriers in every region.
