It’s been over 25 years since Neil Papworth of Vodafone sent the first ever text message.
Since then SMS has remained exactly the same. There have been no updates, enhancements or upgrades.
Despite being so outdated and clunky, SMS remains one of the most effective communication channels for most businesses.
But it seems extraordinary that we’re still using 160 plain text characters when there are so many better alternatives.
RCS (Rich Communication Services) is being hailed as the long-awaited evolution of SMS that could sweep away the old technology for good.
