At Customer Contact Week 2023, AWS held workshops, sessions, demos, and a mainstage panel to help our customers solve their most pressing challenges. Many businesses don’t have the resources to deal with predicting contact volume, managing annual licenses, reducing agent retention, and building complex IVRs. For many of our customers, it’s not their expertise – nor should it have to be.
Throughout the week, we shared best practices, tips, and launches, that help businesses of any size delight customers, make agents productive from day one, and give rich data and actionable insights to managers to continuously improve the customer experience. In this article, we’ll run you through some actionable insights and takeaways to help you on your journey towards better customer experience!
