This week we share news around CX assurance platform updates, a web-based workflow building and management tool, Rich Communication Service messaging, backup voice service, and phone number management.
Cyara Boosts Automated IVR Testing
CX assurance provider Cyara has updated its platform with a web-based record-and-play UI, named Call Explorer, aimed at easing manual dialing and testing of IVR trees and speeding the process of building up a test script library, James Isaacs, president of Cyara, shared in a No Jitter briefing.
