This year, NICE held its annual Industry Analyst Summit in Peru, near one of the seven new wonders of the world, the Inca citadel Machu Picchu. I thought one of the new wonders of the world was a fitting backdrop for the event as much of it revolved around artificial intelligence (AI), which has become one of the new wonders of the IT world. In fact, since ChatGPT burst on the scene, it’s arguable that AI is the single biggest wonder in the world of IT. The contact center as a service (CCaaS) provider NICE has joined its peers in examining how this new tech wonder will shape its everyday business.
