“Need help? Call 211.”
Supported by United Way, 211 service provides help to people across the U.S. looking for information on and a connection to social services, food programs, housing, and other types of local assistance, any time of day or night. The service is always a lifeline for people in need, but especially so during times of crisis — COVID-19 being no exception.
Like many other support organizations, United Way found itself overwhelmed by surging call volumes and in desperate need of serving people in areas that didn’t have coverage, as Rachel Krausman, senior director for 211 at United Way Worldwide, shared during a Twilio-sponsored webinar that took place as part of last month’s Enterprise Connect Virtual Bootcamp and is now available on demand.
