Conversational service automation platform provider Uniphore today announced the addition of deep learning AI models and other updates for U-Assist, its agent tool for automating after-call work and call dispositions.
Available to all Uniphore customers in the fall release, the U-Assist update provides:
- Interaction sectioning — By applying deep learning AI models to customer engagements, U-Assist will provide agents assistance in real-time, then during the wrap-up phase of a call automatically deliver a call summary and follow-ups. Using the AI to create the call summaries will improve accuracy compared to summaries prepared by agents based on their recollections of the conversation, Uniphore said.
