“You can’t manage what you don’t measure”. This must be one of the most quoted management dictates of all time.
Is it true? Well yes, up to a point. If you don’t measure your operational performance how can you identify ways to improve efficiency? And then show that the investment required to make efficiency improvements delivered a worthwhile monetary return?
For many operators, asking the questions is straightforward: How productive and efficient are we? How good are our network quality Key Performance Indicators (KPIs)?
