Over 2021, Voice AI platform provider, Observe.ai added agent performance and coaching abilities to its product portfolio and debuted its Intelligent Workforce Platform as a service to automate quality assurance workflows and other customer-agent processes.
The CEO of Observe.ai, Swapnil Jain, recently spoke with No Jitter to discuss the idea behind the birth of the Intelligence Workplace platform, what AI can teach us about sentiment in the contact centers, and paints a picture of what an AI-based contact center might look like. Jain also shared a sneak peek into what Enterprise Connect attendees can expect in a few weeks at the show.
