If you manage the IT department of a large enterprise, you have a lot on your plate. We are regularly chasing down issues in a firefighting mode or playing a game of whack-a-mole. The moment that we resolve one issue, another pops up — it’s just the nature of the business.
In the midst of our fast-paced schedules, we need to make quick decisions. Sure, sometimes we have the luxury of time — our new Raleigh office is under construction, and in nine months, we need circuits. But often, IT isn’t given a lot of lead time.
