We all wish we could reduce the mean time to repair (MTTR) of network outages. Here are several tips for doing so; each optimizes part of the diagnostic process and when combined result in big benefits.
The People, Process, and Technology Framework
IT operations revolves around a triad of people, process, and technology. Sharp people, working with known and well-rehearsed processes and using current technology, can produce remarkable results. We’ll see how the tips relate to the triad.