At the Zoom analyst event in Palo Alto, California, on August 2 – 3, the company described how it plans to embrace artificial intelligence (AI) across its product portfolio, which ranges from Zoom Meetings, Phone, Chat, and Contact Center to its developer platform. Since then, the company has been criticized for some of the elements in the terms of service for its AI applications, but we believe Zoom has acted responsibly as it develops AI-led innovations without compromising trust and transparency.
