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Conversations in Collaboration: IntelePeer’s Frank Fawzi on Using AI In Front of The Contact Center

August 15, 2023

Via: No Jitter

No Jitter (NJ): You integrated ChatGPT into your SmartAgent solution. Could you start with some background on IntelePeer and then move into why that integration is significant?

Frank Fawzi: So, we’ve been in business for over 20 years, rapidly growing company, venture backed. We provide a communication automation platform to our customers – mostly large enterprise customers – to help them automate their customer interactions across modalities — voice messaging, chat, email. We measure our success, and our customers’, in three ways.

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