Cloud communications vendor 8×8 this week announced its “XCaaS” architecture, which removes the lines of demarcation between the historical UCaaS, CCaaS, and CPaaS silos. As described during an analyst summit, the acronym references “eXperience as a service,” signaling the coming together of the communications-as-a-service subcategories with a goal of providing a best-in-class experience regardless of who the user is.
The vision of UCaaS + CCaaS + CPaaS certainly isn’t unique. Vonage has been talking about this trend for years and, with its Nexmo CPaaS as the underlying platform, formally introduced their version of XCaaS, Vonage Communications Platform, at their user event a couple of years ago.
