Tag: RFPs

Modern Media, Unified communications

Coming in 2022: A Better Customer Experience for the Masses

January 5, 2022

Via: No Jitter

Finally, this year the integration of unified communications as a service (UCaaS) and communications as a service (CCaaS) became a reality! While I’ve been talking about the importance of integrating unified communications (UC) capabilities with contact center capabilities for decades, […]