Tag: product marketing

Modern Media, Unified communications

Invest in Authentication: Protect Your Contact Center and CX

May 13, 2022

Via: No Jitter

Security solutions vendor Pindrop last month released its 2022 Voice Intelligent and Security Report. According to Pindrop’s controlled study, 42% of customers are satisfied with the identification process required to access accounts via phone call with customer service, while 52% […]