Tag: post-COVID-19

Modern Media, Unified communications

Take this Job and Hybrid It

February 1, 2022

Via: No Jitter

Eventually, this pandemic will end. Many believed it would end in 2020, then in 2021, but 2022 feels lucky to me. And many bosses are chomping at the bit to get their employees back into the office. But getting the […]

Networks & Systems

Customer Demand isn’t Declining: Here’s How to Keep Up

May 27, 2021

Via: No Jitter

It’s been a year since we sent almost all contact center customer service representatives (CSRs) to work from home (WFH). Yet, it’s estimated that only 52% of the CSRs today are—which is still a surprisingly low amount considering that most […]