Tag: customer data

Modern Media, Unified communications

Are CCaaS vendors digging their own graves with their new AI toy?

June 28, 2023

Via: No Jitter

Peugeot 208 GTi or a Mini Cooper S? Which one would you drive? It’s the same engine in both cars but, as long as that engine has got the right bits doing the right thing very few people care. There […]

Internet, Modern Media

Salesforce & Slack from a CRM Perspective

December 2, 2020

Via: No Jitter

Having just finished reading my colleague Irwin Lazar’s UC-oriented take on the potential intentions behind Salesforce’s announced acquisition of Slack, I’m driven to take fingers to keyboard to offer a different perspective. The notion of bringing communications together with customer […]