Tag: Customer Analytics

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CX Best Practices: Learning from AWS Contact Center Day

September 1, 2021

Via: No Jitter

Earlier this week, I ordered from a box of four toothpaste tubes, but only one was in the box I received. I called Amazon’s customer center. The agent immediately found my order without me having to share the long […]


NICE Announces Closing of Mattersight Acquisition, Introducing a New Generation of Customer Analytics

August 20, 2018

Via: Telecom Reseller

NICE (Nasdaq:NICE) today announced the completion of its acquisition of Mattersight Corporation (Nasdaq: MATR). The finalization of this deal brings together the market’s leading behavioral analytics and cloud innovators, empowering organizations to provide exceptional customer experience through deep understanding of […]