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Tag: contact center software

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Contact Center: How 2022 Developments Will Shape 2023

January 3, 2023

Via: No Jitter

Happy New Year! As I contemplate what 2023 portends from a contact center and customer experience perspective, reflecting on the highlights of 2022 is in order. In the past twelve months, three industry developments occurred that will shape how vendors […]

Tag: contact center software

Contact Center: How 2022 Developments Will Shape 2023

Latest Publications

OneLayer, Ericsson and a major US MNO demonstrated a secure Private LTE solution

Singtel partners with Vonage to leverage telco, edge APIs

Malaysia’s DNB denies lack of transparency in 5G contracts

Tag: contact center software

Contact Center: How 2022 Developments Will Shape 2023

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Latest Publications

OneLayer, Ericsson and a major US MNO demonstrated a secure Private LTE solution

Singtel partners with Vonage to leverage telco, edge APIs

Malaysia’s DNB denies lack of transparency in 5G contracts