I’ve talked to quite a few enterprise IT folks who have a healthy skepticism about generative AI, at least in the near term. I don’t think they question that the technology has the potential to be transformative; they are just also aware of the obstacles, challenges, and costs that could slow or redirect the promised transformations.
That’s why I found this statistic from Irwin Lazar of Metrigy so interesting: Lazar told Search Unified Communications that upcoming Metrigy research will show that “less than 20% of [end user] participants would definitely use generative AI when it is available.” The article quotes Lazar expressing skepticism about companies’ willingness to pay for generative AI-driven features.
