It’s still early enough in the new year to be talking about what’s ahead for 2024, and while I’ve already done my share of crystal ball prognosticating, this time around, it will be from a more broad-based perspective. Aside from covering the ever-changing worlds of collaboration and contact center, I closely follow broader trends around future of work (FOW).
Examining the future of work demonstrates which technologies are going to have the most impact for enterprises. With technology evolving so quickly, a common FOW theme is that the “future” is here now, so decision-makers cannot afford to take a wait-and-see approach. To illustrate, here are three themes I’ve been seeing that should be top of mind for No Jitter readers.