Prior to 2020, the demand for mobile unified communications solutions was limited and the availability of native mobile UCaaS was scarce. When the Covid-19 pandemic hit and businesses were scrambling for solutions to connect employees, they more readily embraced UC providers’ mobile apps for telephony, meetings, and collaboration.
While the use of mobile apps for enterprise communications can be useful, they are not without challenges, especially in telephony. A global Metrigy study published in February 2023 of 440 companies found that only 20% of participating companies are using a mobile UC app for calling.
