Tag: quality management


Quality Management: Optimizing the Customer Experience

December 5, 2018

Via: No Jitter

A customer’s main point of contact with an organization is often through a contact center interaction. This means that your agents are the frontline of the company — acting as the face and voice of the organization, interacting with more […]


DVSAnalytics Quality Assurance and Workforce Engagement Solutions on Display at QATC 2018 Annual Conference

September 17, 2018

Via: Telecom Reseller

Meeting the needs of the most demanding organizations for enhanced quality assurance and agent training, this week DVSAnalytics will be showcasing its portfolio of enterprise-class solutions at the Quality Assurance and Training Connection (QATC) conference held at the Gaylord Opryland […]