Tag: PureCloud

Networks & Systems

Genesys Delivers Predictive Routing

May 2, 2018

Via: No Jitter

Out of its CX18 conference taking place this week in Nashville, Tenn., contact center provider Genesys introduced its latest routing engine, Predictive Routing, part of a summer release comprising hundreds of feature enhancements for PureCloud, PureConnect, and PureEngage. While Genesys […]