July 5, 2023
Via: TelecommunicationsCuratedCustomer experience has witnessed a remarkable transformation in recent years, surpassing the limitations of traditional strategies. The era of generic, one-size-fits-all approaches is long gone, making way for a new paradigm in which personalization takes center stage. In fact, compelling […]
May 2, 2018
Via: No JitterOut of its CX18 conference taking place this week in Nashville, Tenn., contact center provider Genesys introduced its latest routing engine, Predictive Routing, part of a summer release comprising hundreds of feature enhancements for PureCloud, PureConnect, and PureEngage. While Genesys […]
July 11, 2024
July 2, 2024
July 11, 2024
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