Tag: Predictive Routing


Enhancing Customer Engagement: The Transformative Impact of Experience Orchestration

July 5, 2023

Via: TelecommunicationsCurated

Customer experience has witnessed a remarkable transformation in recent years, surpassing the limitations of traditional strategies. The era of generic, one-size-fits-all approaches is long gone, making way for a new paradigm in which personalization takes center stage. In fact, compelling […]

Networks & Systems

Genesys Delivers Predictive Routing

May 2, 2018

Via: No Jitter

Out of its CX18 conference taking place this week in Nashville, Tenn., contact center provider Genesys introduced its latest routing engine, Predictive Routing, part of a summer release comprising hundreds of feature enhancements for PureCloud, PureConnect, and PureEngage. While Genesys […]