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Tag: contact center provider

Networks & Systems

Genesys Delivers Predictive Routing

May 2, 2018

Via: No Jitter

Out of its CX18 conference taking place this week in Nashville, Tenn., contact center provider Genesys introduced its latest routing engine, Predictive Routing, part of a summer release comprising hundreds of feature enhancements for PureCloud, PureConnect, and PureEngage. While Genesys […]

Tag: contact center provider

Genesys Delivers Predictive Routing

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Tag: contact center provider

Genesys Delivers Predictive Routing

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Latest Publications

OneLayer, Ericsson and a major US MNO demonstrated a secure Private LTE solution

Singtel partners with Vonage to leverage telco, edge APIs

Malaysia’s DNB denies lack of transparency in 5G contracts