When it comes to AI driving productivity, the standard concern (at least outside the contact center) seems to be: What if people don’t efficiently redeploy all the time AI saved them to do even more work? What if they just end up goofing off?
Aside from the unflattering picture that paints of people whose employers tend to describe them, in other contexts, as their most important corporate resource, I’m not sure it accurately depicts how organizations tend to operate. I have to question whether any organization is built—or can be built—to maximize employee efficiency.
