Artificial intelligence (AI) is revolutionizing the telecom industry, particularly in redefining customer experience (CX). Historically, telecom operators have managed networks as technical assets, focusing on metrics related to network performance rather than customer experience. However, the
In a world where communication is paramount, the telecom industry faces the perennial challenge of mitigating unwanted robocalls, which have plagued consumers and businesses alike. In 2019 alone, Americans received a staggering 106.9 billion robocalls, a nuisance that continued unabated until the
When natural disasters strike, immediate and reliable communication becomes the lifeline for affected communities. In regions like East Africa and the Indian Ocean, which are prone to such catastrophic events, the need for robust disaster preparedness is paramount. Recognizing this critical
As BT Business grapples with falling revenues and the challenging landscape of telecommunications, the company has appointed Jon James as the new CEO, hoping to bolster its domestic market focus. James, who previously headed Danish operator Nuuday, will officially take over in March. His
The Nigerian government’s proposal to increase telecommunications tariffs by 50% has caused significant concern and sparked opposition across the nation. Citing the economic hardship it would impose on ordinary Nigerians, the Nigeria Labour Congress (NLC), a multitude of civil society
In today's rapidly evolving media landscape, companies face the challenge of effectively reaching their target audiences through a mix of traditional and new media channels. Navigating this dynamic environment requires a careful balance, ensuring that companies do not miss out on valuable
