In a move that signals a strategic expansion and a commitment to enhancing its service offerings, CCi Voice, a leading provider of cloud-based communication solutions in the Northeast, has acquired IP Genie, a well-regarded phone service company based in South Windsor, Connecticut. The integration of IP Genie’s advanced technologies into CCi Voice’s portfolio is expected to significantly bolster the latter’s capabilities in VoIP and unified communications, especially within the municipal market. This acquisition will also incorporate IP Genie’s President, George J. Taylor Jr., and seven of his team members into CCi Voice’s operations, increasing the staff size to 33. This acquisition is poised to not only strengthen CCi Voice’s technological proficiencies but also to expand their workforce expertise.
Enhanced Services and Support
Michael LeBlanc, the CEO of CCi Voice, has emphasized the strong compatibility between the two companies, particularly in terms of their shared commitment to exceptional customer service and innovative technologies. This merger is set to provide customers with a seamless transition and enhanced support, leveraging the combined strengths of both companies. Customers in municipalities, schools, libraries, nonprofits, and businesses throughout Connecticut can anticipate improved service offerings. The acquisition includes a no-bid state contract through IP Genie’s partnership with the Capital Region Council of Governments. This specific contract allows municipal customers to bypass the usually lengthy and costly request-for-proposal (RFP) process when purchasing business telephone services, resulting in significant time and cost savings.
Moreover, an added benefit of this acquisition is the strengthened relationship with Sangoma, a leading provider in the unified communications (UC) industry. With Sangoma’s solutions integrated into their offerings, CCi Voice customers will experience state-of-the-art communication tools and systems that enhance business operations and connectivity. The collaboration is envisioned to significantly uplift the overall customer experience by bringing in more robust and reliable communication infrastructures.
Future Growth and Development
The merger highlights CCi Voice’s commitment to expanding its services, now including advanced video surveillance and access control systems for municipal clients. George J. Taylor Jr., President of IP Genie, expressed excitement about the collaboration, noting the positive impact on customers and employees. This acquisition fits seamlessly with CCi Voice’s strategic growth plan to acquire similar telecom companies in the Northeast, enhancing their regional presence and customer reach.
CCi Voice, a significant player in the communications industry since 1980 and headquartered in Redding, Connecticut, serves thousands of clients with essential communication infrastructure. Michael LeBlanc has shared the company’s vision of becoming the most beloved and respected telecom provider in the area. The acquisition of IP Genie is a crucial move toward this goal, boosting CCi Voice’s technological capabilities and market standing. This strategic action ensures CCi Voice will continue delivering top-notch communication solutions to its diverse clientele.
In summary, CCi Voice’s acquisition of IP Genie represents a vital step in their growth strategy. With improved services, advanced support, and strengthened technology, customers can expect more integrated communication solutions. This collaboration paves the way for future growth, keeping CCi Voice at the forefront of the telecommunications industry in the Northeastern United States.