Tag: customers

October 25, 2021

We all tend to think of a contact center as a people-driven area of the business — a department where customers can connect with living, breathing resources to get the support they need. So, it’s no surprise that we don’t […]

July 14, 2021

Does the popularity of social media apps like TikTok for video sharing, and Clubhouse, for drop-in audio chats, signal the next wave of customer and employee engagement? API platform pioneer Twilio thinks so, signaled by today’s introduction of a cloud-based […]

March 3, 2021

Equinix knows how to celebrate an anniversary. One year to the day after closing its acquisition of bare metal server firm Packet, the longtime provider of colocation and interconnection services announced that its Equinix Metal bare metal services have expanded […]

January 11, 2021

The data center industry continues to evolve rapidly, and that creates opportunities for new providers to come in and shake things up. Prime Data Centers is one of those young companies looking to make their mark, starting on the West […]

November 20, 2020

AT&T CFO John Stephens said on a Friday morning investor conference that adding more fiber was about more than just passing additional homes. Speaking at the Morgan Stanley European Media, Tech and Telecom Conference, Stephens said fiber provides a “three-for-one” […]

November 19, 2020

As 2020 is coming to a close, many are reflecting on a particularly challenging year. The COVID-19 pandemic forced much of the world inside, where we tried to continue our work, our schooling and our lives from inside our homes. […]

November 10, 2020

As we look toward the close of 2020 and the dawn of a new year, it’s interesting to ponder how far we’ve come in terms of communication and collaboration since COVID-19 started. Simultaneously, it’s important to consider what these unexpected […]

October 22, 2020

Many Office 365 customers have implemented Skype for Business Online for collaboration and communications. So, why migrate to Microsoft Teams? Because you must—more on that below. This article reviews the “when” and the “what” of a Skype for Business to […]

September 21, 2020

Verizon has recently completed lab trials with Corning and begun lab trials with Samsung on new 5G mmWave in-building solutions which, when commercially launched, will provide 5G mmWave coverage inside facilities such as hospitals, manufacturing facilities, warehouses, schools, ports, retail […]

August 18, 2020

It’s hard to believe how much has changed so quickly in the past few months. From the workplace to the home, new challenges have given us grief and in some cases, opportunities for learning and growth. At home, I’ve treasured […]

August 7, 2020

Oracle announced its Oracle Cloud VMware Solution is now available across all of its public cloud regions, and in its Dedicated Region Cloud@Customer cloud instances. The Oracle Cloud VMware Solution enables customers to run the full VMware Cloud Foundation software […]

August 3, 2020

Successfully managing enterprise 911 location and call routing requires taking advantage of automation capabilities to reduce or eliminate manual processes for tracking user location. This need is even more urgent as organizations rapidly migrate from on-premises phone systems to cloud-based […]

July 28, 2020

Just a few years ago, contact centers were considered a novelty and call centers were the primary mode of contacting support. But with rapid advancement in technologies and development of new interactive channels, the stock of contact center services has […]

July 27, 2020

The Changing Dynamics of the Contact Center The industry has stabilized over the past month from an overall occupancy perspective. Companies have begun adjusting to remote work, and the new realities brought on by COVID-19. Call volume has declined slightly […]

January 16, 2019

5G will start being deployed this year. As it is deployed, IoT providers will be enhancing the service to their customers. How are carriers and enterprise to stay current with all of these advancements? Leonard Sheehan, Senior Director, Product Marketing, […]

May 7, 2018

Does your telecom environment positively impact business results? Is the impact measurable and replicable? These are questions that every technology and business leader wants to validate and affirm. The challenge, though, is discerning how business impact will be evaluated. Every […]

March 29, 2018

Verizon is making changes to help partners who sell its products and services to enterprise customers. The company said it will implement a master agent model in the U.S. to better support the many sub-agents who sell Verizon’s services to […]

April 27, 2017

One impact of domestic wireless carriers moving towards “unlimited” data plans appears to be less reliance on offloading their data usage onto Wi-Fi networks, according to a new report from OpenSignal. The firm noted that in looking at data connection […]

March 20, 2017

We’ve all experienced this common frustration: You need to make a simple change to a personal account, such as updating an address or phone number, but are unable to find a way to do it online. After exhausting all efforts […]

November 7, 2016

VoIP calls stand for Voice over IP calls. This technology (group of technologies and methodologies, to be more exact) “enables voice communications to be carried over any IP network”. The costs are much lower than those implied by a traditional […]