Does your telecom environment positively impact business results? Is the impact measurable and replicable? These are questions that every technology and business leader wants to validate and affirm. The challenge, though, is discerning how business impact will be evaluated.
Every organization has top level goals and objectives that guide actions and drive results. To that end, goals are logical evaluation points that organizations can use to evaluate the degree of business impact the fixed and mobile telecom environment has on business results. Organizational goals typically focus on one or more of these six areas: customers, revenue, market share, competitive advantage, profit, expense. Each area can be influenced by the systems, services and technology that comprise the fixed and mobile telecom environment.