Tag: AI

July 18, 2024

In our world of enterprise communications technology, we have a pretty clear focus; it’s mostly unified communications as a service (UCaaS) and contact center as a service (CCaaS), with a bit of communications platform as a service (CPaaS). As analysts, […]

July 11, 2024

White-collar professionals are feeling very positive about AI and its potential to help workers make more money for the company. At least, that’s the takeaway from the Thomson Reuters 2024 Future of Professionals report, an annual survey of more than […]

July 10, 2024

For the millions of organizations that rely on Microsoft Office 365 for productivity, Microsoft Copilot is likely to be used by some, but not all, of their users. Many of these users are also likely to have a personal or […]

July 8, 2024

There’s no denying the role of good customer service, including self-service. And both customers and organizations may actually prefer a self-service option: in many situations, consumers opt for self-service capabilities rather than calling into a contact center, waiting on hold, […]

July 5, 2024

It’s not enough for a workspace platform to foster the ability to work collaboratively; it must also offer its users the ability to manage that work within the platform. Vendors are shaping their product strategies around enabling individuals and teams […]

July 3, 2024

In my last No Jitter post, I commented that the journey of augmented and virtual reality had been a roller coaster and even went as far as to say it has felt temporarily out of service the last 18 months. […]

July 2, 2024

There are an abundance of AI-specific terms in enterprise communication, and one of the newest is AI Factory. The term does not refer to the use of AI in manufacturing facilities, nor does it refer to a factory in which […]

July 1, 2024

This article provides an overview of OpenAI and its significance in the current landscape of the rapidly changing world of generative AI. OVERVIEW OF OPENAI AND ITS SIGNIFICANCE OpenAI began as the OpenAI Nonprofit (a 501c3) in late 2015 with […]

June 28, 2024

Singapore-based operator Singtel is working with Hitachi Digital, the digital-change unit of Japanese tech conglomerate Hitachi, to combine their respective 5G and AI offerings in service of the Industry 4.0 sector. Hitachi Digital will deploy Singtel’s Paragon edge platform at […]

June 26, 2024

XL8, a leading deep-tech startup specializing in AI-powered machine translation technology, and Cineverse (NASDAQ: CNVS), an innovative streaming technology and entertainment company, today announced an agreement to enhance Cineverse’s Matchpoint content management and distribution platform with XL8’s advanced AI-driven captioning […]

June 25, 2024

The World Economic Forum has listed 10 emerging technologies with the “greatest potential to make a positive impact in the world in the next three-to-five years”. Which is a curious kind of exercise, as it turns out, because five years […]

June 14, 2024

Contact center agent coaching solutions powered by artificial intelligence (AI) offer a host of personalized, data-driven insights to improve performance. These platforms are also capable of providing feedback in real-time, assisting with everything from accelerated onboarding to on-the-call challenges. Unlike […]

June 12, 2024

For a several years, I’ve been thinking and writing about ethical use of artificial intelligence both within the enterprise and beyond. While these topics remain of paramount interest to me and importance to all, given AI’s rapid deployment in various […]

June 10, 2024

As organizations increasingly recognize the importance of cohesive data management strategies, the relationship between marketing, data management and IT teams is evolving. According to an October 2023 survey from IT research firm Gartner, more than three quarters (78%) of the […]

May 31, 2024

When we began planning our new Fall event, Enterprise Connect AI, we started from a few basic premises: AI is changing so fast that convening to talk about it once a year is not enough. We couldn’t say, last March, […]

May 28, 2024

Integrating IoT, AI and big data in Industry 4.0 poses significant security challenges for private 5G networks, increasing the attack surface due to numerous devices and complex networks, according to Mauricio Sanchez, senior director of enterprise security and networking research […]

May 24, 2024

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. Leading off this week, we highlight: SIPPIO and Clerk Chat’s launch of their new text messaging solution for Teams, IBM and […]

May 24, 2024

When it comes to AI driving productivity, the standard concern (at least outside the contact center) seems to be: What if people don’t efficiently redeploy all the time AI saved them to do even more work? What if they just […]

May 17, 2024

A former boss of mine had a recurring question he’d pose when we were trying to understand the impact of a particular story or trend: “If (fill in the blank) is the answer, what is the question?” It’s become easy […]

May 6, 2024

Given how enterprises feel about the importance of customer experience management (CEM), and given the current obsession with AI, it’s no surprise that most enterprises say there’s a role for AI in CEM. The problem is that while over 90% […]