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Tag: communications


Modern Media, Unified communications

To Communicate What Enterprise Communications Is, Start With the Name

May 28, 2024

Via: No Jitter

THE ENTERPRISE COMMS PARADOX I tell people that I work in enterprise communications, but no one really knows what that means. That’s fair, both enterprise and communications are subjective terms, and disagreements occur even among enterprise communications professionals. Communication technology […]


Networks & Systems

Proximus, Airbus partner for secure communications over 5G

April 15, 2024

Via: RCR Wireless News

Belgian operator Proximus has announced a strategic partnership with European aircraft manufacturer Airbus. Under the terms of the partnership, Proximus and Airbus will launch “Agnet MCx”, a solution for business-critical communications and collaboration. This solution will be available in the […]


Modern Media, Unified communications

Workplace Collaboration Security Threats are Growing

February 29, 2024

Via: No Jitter

There’s no rest for the weary, especially those weary communication pros responsible for securing their workplace collaboration environments against internal and external threats. Today’s security landscape is one that is constantly evolving, at an ever-increasing pace, as new applications enter […]


Regulations

How the Digital Markets Act Could Impact Enterprise Communications

February 29, 2024

Via: No Jitter

On November 1, 2022, the European Union’s Digital Markets Act (DMA) took effect. This law instigates significant changes for big tech or more specifically, big US tech. It’s presented as a form of regulation intended to foster fair competition. The […]


Modern Media, Unified communications

Klearcom: One of the Hidden Gems at Enterprise Connect 2024

February 22, 2024

Via: No Jitter

If you are like me, you walk the exhibit hall at Enterprise Connect with a plan of the booths you definitely want to visit – to see a demo, visit with a solution provider or talk to an expert. Along […]


Modern Media, Unified communications

Making Sense of Your Contact Center Workspace Options

February 21, 2024

Via: No Jitter

In the first part of this series, we explored the critical capabilities of a modern contact center desktop and summarized the five main technology options — CCaaS built-in workspaces, specialized desktops, CRM applications, event-driven frameworks, and web development frameworks. In […]


Broadcast, Modern Media

Platform Communications launches expanded content marketing offering with the appointment of James McKeown

February 19, 2024

Via: Broadcast Beat

Platform Communications, the team behind some of the most talked about brands in media and technology, announces the appointment of James McKeown as Director, leading a comprehensive suite of content marketing services. The new division, called “Story”, will work alongside […]


Internet, Modern Media

Cloud RAN is the foundation for the future of cloud-native 5G RAN

February 13, 2024

Via: RCR Wireless News

With 5G networks operating at scale, communications service providers (CSPs) stand ready to embark on the next evolution of cellular. The move toward running network workloads in public/private hybrid cloud environments across distributed infrastructure represents a paradigm shift for technology […]


Modern Media, Unified communications

Performance Coaching: Transforming Quality Assurance

February 8, 2024

Via: No Jitter

It is widely recognized that customer experiences (CX) and employee experiences (EX) are interrelated and can significantly impact business performance. In 2024, customer service leaders will continue to prioritize improving employee performance and development. One effective way to do this […]


Modern Media, Unified communications

Cybersecurity Comes to Enterprise Communications

February 2, 2024

Via: No Jitter

Communications technology has long grappled with a set of security challenges specific to voice as a channel. SecureLogix, one of the leading vendors in this space over the past couple of decades, lists some of the major ones: Caller ID […]


Modern Media, Unified communications

Bandwidth Messaging Survey Has Meaningful Messages for Customer Experience

February 1, 2024

Via: No Jitter

In the past few years, we’ve lived through a messaging renaissance, a reformation, and a restructure. For 2024, Brad Roldan, GM/VP of Product, Programmable Messaging at communications platform provider Bandwidth, what’s to come this year is summed up in his […]


Modern Media, Unified communications

A Checklist for Getting Employees Excited to Adopt New Technologies

January 31, 2024

Via: No Jitter

My consulting business recently project managed the implementation of a complete technology refresh with new collaboration tools for two organizations. One was 750 employee organization and the other a 7,000-plus employee organization. Certainly, implementing any new technology within your organization […]


Local area networks and wide area networks, Modern Media

Malaysia to decide on the deployment of second 5G network soon

January 31, 2024

Via: RCR Wireless News

The government of Malaysia confirmed that the special committee overseeing the implementation of the country’s 5G network will prepare a Cabinet memorandum soon to discuss and decide whether it is time to allow a second 5G network, local press reported. […]


Modern Media, Unified communications

5 Mistakes To Avoid When Replacing Your Communications Technology

January 29, 2024

Via: No Jitter

After working on projects replacing hundreds of phone systems over my years as a consultant, I have noticed some common trends in the projects that are the most challenging. Here are the top 5 most common mistakes we see when […]


Modern Media, Unified communications

What to Expect From AI in Business Communications in 2024

January 23, 2024

Via: No Jitter

Monty Python fans know that nobody expects the Spanish Inquisition, but we all expect the AI invasion to continue into 2024. Unified communications and contact center vendors have been enhancing their products with all types of AI functionality, and while […]


Modern Media, Unified communications

Security in 2024: Five Heroes To Protect Your Communications Kingdom

January 18, 2024

Via: No Jitter

Businesses have experienced persistent attacks on their IT infrastructure in 2023 and it looks like that trend will continue in 2024. According to Cisco, crypto mining, phishing, ransomware, trojans, and command and control were the leading attack types in 2023. […]


Modern Media, Unified communications

A Wish for 2024: Better Communication, Better Customer Service

January 17, 2024

Via: No Jitter

In 30 years as an independent consultant, I have seen so many industry ups and downs, technologies being introduced or falling out of use, predictions, acronyms, and bleeding-edge solutions. Reflecting on 2023, I saw some disturbing situations that I hope […]


Modern Media, Unified communications

Gearing Up for a Big Year of Innovation

January 12, 2024

Via: No Jitter

The Best of Enterprise Connect competition has had a category for “Most Innovative Use of AI” for several years now. As many people love to point out, AI really isn’t new in communications and CX technology. But given the progress—and […]


Modern Media, Unified communications

The Year That Was In: Generative AI for Unified Communications and Customer Experience

January 4, 2024

Via: No Jitter

To help frame No Jitter’s year-end 2023 retrospective coverage, No Jitter (NJ) created a word cloud from the weekly No Jitter Roll (NJR) articles – as shown in the following graphic. As the word frequency list shows, “AI” was used […]


Modern Media, Unified communications

Five Technologies to Watch in 2024

January 4, 2024

Via: No Jitter

Amazingly, 2024 is upon us. And while the year is certain to be noteworthy due to global events, there are a number of trends related to workplace collaboration that are top of mind. Here are my top five technologies to […]