Category: Modern Media

December 8, 2023

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week: Zoom introduces new features to its Contact Center Suite and details three price tiers for its CX offering. CommBox […]

December 8, 2023

If you’re going to be an AI expert, you need to know all the acronyms, so I’ll share this one, courtesy of Dan Miller of Opus Research: DIH That stands for “Deer in Headlights,” and it’s a condition that Miller […]

December 8, 2023

German operator 1&1 confirmed that Open RAN (O-RAN) is fully functional and available throughout the country on its 5G network. The German carrier said that the O-RAN deployment is being supported by vendors Rakuten Symphony and Mavenir. In a joint […]

December 8, 2023

Finnish vendor Nokia and United Arab Emirates (UAE) telco du announced the conclusion of what it claimed to be UAE’s first 5G-Advanced 5G Reduced Capability (RedCap) trial over a commercial network. The partners said that this recent trial showcased the […]

December 7, 2023

Generative AI stole the show at AWS re:Invent recently, as it has at almost every other event this year. A really interesting wrinkle on this 2023 event trend: how generative AI will shape the future of contact centers “Pasquale DeMaio, […]

December 7, 2023

There’s a lot of interest and excitement around generative AI in the contact center. It appears that generative AI is poised to remake the contact center in 2024. There’s a lot of things that will change regarding customer service, including […]

December 7, 2023

Videosys Broadcast is celebrating the season of goodwill by announcing a range of new features for its camera control products including its flagship Epsilon 4K base station Camera Control Unit (CCU). The leading manufacturer and supplier of quality camera control […]

December 7, 2023

In both the contexts of driving global demand for energy and facilitating the reduction of consumption and attendant greenhouse gas emissions (GHG), the Information and Communications Technology (ICT) sector has a very important role to play. In an introductory presentation […]

December 6, 2023

If there was a “term of the year” award for the communications, collaboration, and customer experience space, “generative AI” would win for 2023 in a landslide. This past year saw a slew of gen AI announcements from just about every […]

December 6, 2023

Joyce Meyer Ministries is a Christian non-profit organization that produces a daily television program called “Enjoying Everyday Life” hosted by New York Times best-selling author, Joyce Meyer. The program is translated into more than 100 languages and is syndicated around […]

December 6, 2023

Blackmagic Design today announced that the television quiz show “Catch Me If You Can,” broadcast by Televisión de Galicia (TVG), utilizes a multi camera workflow featuring Blackmagic URSA Broadcast G2 cameras and the ATEM 1 M/E Constellation HD live production […]

December 6, 2023

Spanish telecom operator Masmovil is currently offering 5G service in 2,217 towns and cities in 52 provinces across Spain for the customers of its Yoigo brand, the carrier said in a release. According to the operator, 77% of the Spanish’s […]

December 5, 2023

Microsoft’s flagship conference Ignite is worth paying attention to because the announcements at Ignite shape product roadmaps for the upcoming years; as such, analyzing the foundational Ignite announcements provides insight into how Microsoft Teams is likely to evolve. In conjunction […]

December 5, 2023

Cyberattacks continue to make headlines as hackers target an ever-growing number of organizations lacking comprehensive security measures. Particularly vulnerable to system intrusions are VoIP (Voice over IP) communications, responsible for converging data and voice traffic onto a common IP network. […]

December 5, 2023

DIAGNAL is pleased to announce a technology partnership with Celestial Tiger Entertainment (CTE) for the development and launch of CTE’s new Chinese movies streaming service. Targeting Asian audiences, the service will offer an exciting selection of Chinese movies, including exclusive […]

December 5, 2023

Taiwanese telco Chunghwa Telecom reached an agreement to use Singapore operator Singtel’s cloud platform, Paragon, to deliver integrated services combining 5G network slicing with cloud applications. In a release, Singtel said that the two companies are joining together to promote […]

December 4, 2023

There has been a lot of talk over the last 6 months about the effect that the sudden rise of Generative AI will have on contact centers. I think there is now a general consensus that this technology will have […]

December 4, 2023

When was the last time you used video or screen-sharing? Perhaps just today at a work meeting or over the last weekend when calling a distant relative or a child away at college? Or — let’s be real—to talk with […]

December 4, 2023

5G subscriptions in India are expected to reach 130 million by the end of 2023 and are forecast to grow to 860 million by 2029, according to the latest edition of the Ericsson Mobility report. Ericsson noted that 5G subscriptions […]

December 4, 2023

Telecom Argentina said it recently activated its first 5G antennas using the 3.5 GHz band, thus becoming the first telco in the country to launch 5G Standalone (SA) technology. Telecom operates in the mobile telephony segment under the Personal brand. […]