Top

Tag: customer experience


Modern Media, Unified communications

Klearcom: One of the Hidden Gems at Enterprise Connect 2024

February 22, 2024

Via: No Jitter

If you are like me, you walk the exhibit hall at Enterprise Connect with a plan of the booths you definitely want to visit – to see a demo, visit with a solution provider or talk to an expert. Along […]


Modern Media, Unified communications

Assessing Gen AI’s Impact in the Contact Center, Part 2

February 16, 2024

Via: No Jitter

Welcome to No Jitter’s Conversations in Collaboration series. In this current series we’re asking industry leaders to talk about how AI can boost productivity – and how we define what productivity even is – with the goal of helping those […]


Modern Media, Unified communications

Performance Coaching: Transforming Quality Assurance

February 8, 2024

Via: No Jitter

It is widely recognized that customer experiences (CX) and employee experiences (EX) are interrelated and can significantly impact business performance. In 2024, customer service leaders will continue to prioritize improving employee performance and development. One effective way to do this […]


Modern Media, Unified communications

3 AI Predictions for 2024 and Why They Matter to CX Practitioners

February 5, 2024

Via: No Jitter

Predicting the future may seem like a fool’s errand to some, but modeling the year ahead is part of planning that every global company has to do. It’s not about being Nostradamus; it’s about being prepared. As the head of […]


Modern Media, Unified communications

Bandwidth Messaging Survey Has Meaningful Messages for Customer Experience

February 1, 2024

Via: No Jitter

In the past few years, we’ve lived through a messaging renaissance, a reformation, and a restructure. For 2024, Brad Roldan, GM/VP of Product, Programmable Messaging at communications platform provider Bandwidth, what’s to come this year is summed up in his […]


Modern Media, Unified communications

What to Expect From AI in Business Communications in 2024

January 23, 2024

Via: No Jitter

Monty Python fans know that nobody expects the Spanish Inquisition, but we all expect the AI invasion to continue into 2024. Unified communications and contact center vendors have been enhancing their products with all types of AI functionality, and while […]


Modern Media, Unified communications

A Wish for 2024: Better Communication, Better Customer Service

January 17, 2024

Via: No Jitter

In 30 years as an independent consultant, I have seen so many industry ups and downs, technologies being introduced or falling out of use, predictions, acronyms, and bleeding-edge solutions. Reflecting on 2023, I saw some disturbing situations that I hope […]


Modern Media, Unified communications

LSH Auto Taps 8×8 To Transform Customer Experience

January 10, 2024

Via: No Jitter

While business priorities ebb and flow year over year, improving customer experience (CX) comes up again year after year. Through a pandemic, social changes, climate issues, and more, CX initiatives seem to bubble to the top of every IT leader’s […]


Modern Media, Unified communications

What’s Coming in 2024: Voice for CX is Dying. Long Live Digital Engagement.

January 8, 2024

Via: No Jitter

For years, contact center, and then CCaaS, vendors have shouted the message loud and clear, “voice is not dead.” Even in the past three years, this site has run articles from practitioners who say that voice is still the preferred […]


Modern Media, Unified communications

The Year That Was In: Generative AI for Unified Communications and Customer Experience

January 4, 2024

Via: No Jitter

To help frame No Jitter’s year-end 2023 retrospective coverage, No Jitter (NJ) created a word cloud from the weekly No Jitter Roll (NJR) articles – as shown in the following graphic. As the word frequency list shows, “AI” was used […]


Modern Media, Unified communications

For Customer Experience, 2024 is the Banner Year for Acceptance of AI

January 2, 2024

Via: No Jitter

With all the hype around artificial intelligence over the past few years, you’d think we would be tired of AI and moving on to the next big thing in customer experience (CX) by now. However, per our sneak peek at […]


Modern Media, Unified communications

Ask an Analyst: Omdia’s Mila D’Antonio on Generative AI, Contact Center and Customer Experience Trends in 2023

December 19, 2023

Via: No Jitter

As part of our coverage of the year that was, 2023 edition, we asked Mila D’Antonio of Omdia to provide her thoughts on a few trends that emerged through a year of weekly No Jitter Roll coverage. One of the […]


Modern Media, Unified communications

At re:Invent, AWS and Capital One Shared Their Vision for Generative AI in the Contact Center

December 7, 2023

Via: No Jitter

Generative AI stole the show at AWS re:Invent recently, as it has at almost every other event this year. A really interesting wrinkle on this 2023 event trend: how generative AI will shape the future of contact centers “Pasquale DeMaio, […]


Networks & Systems

Using Generative AI to Improve Customer Experience

December 1, 2023

Via: No Jitter

Generative AI (gen AI) could boost customer service by improving self service, and it could boost customer service by improving live agent assistance. Chad Hamblin, Director of Business Strategy with Microsoft and Simon Bamberger, Managing Director and Partner, Boston Consulting […]


Modern Media, Unified communications

Bringing conversational AI Into Your Business: Strategies for Quick, Efficient and Affordable Implementations

November 20, 2023

Via: No Jitter

In the conversations I have with customers, channel partners, and colleagues, the subject of Artificial Intelligence almost always comes up, especially conversational AI. There are good reasons behind this. AI is perhaps the most exciting innovation to enter the market […]


Networks & Systems

5 Avaya Takeaways from Gitex Global

November 8, 2023

Via: No Jitter

GITEX GLOBAL 2023: FIVE THOUGHTS ON AVAYA The world’s largest technology show, GITEX Global, was recently held in Dubai. As was the previous case, Avaya invited a handful of analysts to be part of the 200,000 attendees to see the […]


Modern Media, Unified communications

How VistaPrint Continues Improving its Customer Experience Through Cloud-Based Contact Centers

November 7, 2023

Via: No Jitter

No Jitter (NJ) spoke with Paul Harraghy is the Vice President of Care at VistaPrint about the customer experience he’s helping to build. He oversees the brand’s global customer care teams in Tunis, Berlin, Manila and Montego Bay. Prior to […]


Modern Media, Unified communications

AI for the Telecoms Contact Center: Think Marathon, not Sprint

November 3, 2023

Via: Telecom Ramblings

The current incarnation of AI is the biggest tech breakthrough since the Internet. So far, we’ve only seen the tip of the iceberg. Big data and expanded computing power have paved the way for a new artificial intelligence (AI) whose […]


Modern Media, Unified communications

Cisco Webex Expands Contact Center Portfolio

October 26, 2023

Via: No Jitter

Today at WebexOne, Cisco detailed the Webex AI Assistant capabilities to be included within Webex Contact Center and Webex Suite for paying customers. It also two new tiers called Customer Experience (CX) Basic and CX Essentials. Prior to this announcement, […]


Modern Media, Unified communications

Master the Communications Details That Make Up the Big Picture

October 11, 2023

Via: No Jitter

As our industry gears up for the 2024 conference season it is always interesting to see what is on the list of the upcoming “hot” topics. As Eric Krapf gets the ball rolling with Enterprise Connect 2024,) our interest is […]