To help frame No Jitter’s year-end 2023 retrospective coverage, No Jitter (NJ) created a word cloud from the weekly No Jitter Roll (NJR) articles – as shown in the following graphic. As the word frequency list shows, “AI” was used twice as often as “customer” – which certainly emphasizes where vendors in the enterprise communications, collaboration and contact center space were focused this year.
When Generative AI (gen AI) first debuted in 2023, most of the focus was on how naturally they were able to understand and generate text replies, images, music, etc. As 2023 marched on, gen AI use cases extended into streamlining the creation of rote content and/or removing some of the “heavy lifting” from laborious knowledge-based processes, such as writing email, summarizing transcripts, assisting with designing a conversational dialog flow, etc.
