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Tag: CONVERSATIONAL AI


Modern Media, Unified communications

See the Promise and Pitfalls of AI

January 26, 2024

Via: No Jitter

On No Jitter this week, analyst Blair Pleasant of COMMfusion has a roundup of What to Expect From AI in Business Communications in 2024. As you can imagine, the big picture is: Lots of potential, lots of new features coming […]


Modern Media, Unified communications

Bringing conversational AI Into Your Business: Strategies for Quick, Efficient and Affordable Implementations

November 20, 2023

Via: No Jitter

In the conversations I have with customers, channel partners, and colleagues, the subject of Artificial Intelligence almost always comes up, especially conversational AI. There are good reasons behind this. AI is perhaps the most exciting innovation to enter the market […]


Networks & Systems

Agents and Bots: Each Helping Improve the Other?

November 17, 2023

Via: No Jitter

So much of the conversation around Generative AI in the contact center pits agents against bots and other AI-driven features. But what if a bot turned out to be an agent’s best friend, and vice versa? That was one of […]


Networks & Systems

Using Generative AI to Synthesize Dynamic Dialogue

September 18, 2023

Via: No Jitter

The Voice & AI show occurred September 6-7, 2023, in Washington, DC; No Jitter (NJ) is attending some of the conference sessions virtually. Raj Koneru, CEO and Founder of Kore.ai, held the session “How Generative and Conversational AI is Transforming […]


Networks & Systems

Conversations in Collaboration: Cognigy’s Phillip Heltewig on Orchestrating Generative AI’s Role in the Contact Center

August 30, 2023

Via: No Jitter

Welcome to No Jitter’s ongoing series, Conversations in Collaboration, in which we speak with executives and thought leaders about the key trends across the full stack of enterprise communications technologies. For this Conversation, NJ spoke with Phillip Heltewig, CEO and […]


Modern Media, Unified communications

Avaya Partners Cognigy and Journey Expand Customer Service Capabilities

July 31, 2023

Via: No Jitter

At Avaya Engage, I had the opportunity to meet with two of Avaya’s strategic partners, two names I keep hearing about: Journey and Cognigy. Both exhibited at the Avaya Engage conference last month and presented in the analyst track. Each […]


Modern Media, Unified communications

No Jitter Roll: Dubber and Glean Deliver Generative AI-powered Solutions, Cisco Expands Hybrid Work Hardware, And Miro Expands its Collaboration and Security Offerings

June 9, 2023

Via: No Jitter

Welcome to this week’s No Jitter Roll, our regular roundup of product news in the communication and collaboration spaces. This week NJR highlights the generative AI-powered solutions for summarization and insight introduced by Dubber and Glean, as well as some […]


Modern Media, Unified communications

Bandwidth, Theta Lake Tie for Best of Enterprise Connect

March 28, 2023

Via: No Jitter

In a first-ever tie vote, Bandwidth and Theta Lake jointly won the Overall Best of Enterprise Connect 2023 award, taking top honors for products focused on cloud communications and collaboration security respectively. In individual categories, PolyAI took home awards in […]


Modern Media, Unified communications

8×8 Announces AI-Driven CX Enhancements

March 10, 2023

Via: No Jitter

Communications platform provider 8×8 made several announcements today designed to bring AI-based innovation to their customers and prospects, primarily organizations with under 10,000 employees. Some of the enhancements – highlighted in the graphic – are in my CX sweet spot, […]


Modern Media, Unified communications

Getting AI Right in the Contact Center

February 24, 2023

Via: No Jitter

This lengthy Wall Street Journal article (subscription required) got a fair amount of attention last week for the picture it painted of a sometimes-fraught relationship between contact center agents and the AI-based systems they interact with in the course of […]


Networks & Systems

Will ChatGPT represent the future of customer service?

February 3, 2023

Via: No Jitter

These days, the internet is abuzz over ChatGPT. The technology is a text-based artificial intelligence (AI) tool developed by OpenAI and designed for use in chatbots and conversational systems. The power of this technology lies in its ability to understand […]


Modern Media, Unified communications

What Are Contact Center Business Decision-Makers Thinking?

September 7, 2022

Via: No Jitter

In an effort to understand what today’s business decision-makers are thinking about regarding customer service, contact center technologies, employee retention, and the changing contact center environment, Five9 partnered with Zogby Analytics to survey business decision-makers about the state of customer […]


Modern Media, Unified communications

Microsoft Digital Contact Center Platform: A Work in Progress

July 25, 2022

Via: No Jitter

On Tuesday, July 19, Microsoft introduced the Microsoft Digital Contact Center Platform during its annual partner event, Microsoft Inspire. My thoughts here are based on reading the announcement blog post and watching two Inspire sessions on the new solution. The […]


Modern Media, Unified communications

Conversational AI Helps Humans Be Human

June 16, 2022

Via: No Jitter

Enterprise voice communications technology company Red Box recently released Being Human: How and Why Machines are Learning the Art of Human Conversation, a study on how C-level and IT leaders feel AI has been effective in their businesses. No Jitter […]


Modern Media, Unified communications

Invoca Implements Conversational AI for Healthcare Providers

May 20, 2022

Via: No Jitter

Shortly after presenting its AI-powered conversational intelligence platform to judges at Enterprise Connect’s Innovation Showcase in March, Invoca launched a no-code integration library with new Google Analytics 4, Meta Conversions API, and Slack integrations. The company also recently announced Multi-Location […]


Modern Media, Unified communications

Zoom Adds Box & SharePoint Integrations, Broadvoice Announces Teams Service

April 18, 2022

Via: No Jitter

Welcome to the Monday, April 18, 2022, edition of the No Jitter Roll. In this edition, we share news on two cloud content management integrations, updates to the Zoom platform, and a virtual PBX option for Microsoft Teams. Zoom Update: […]


Modern Media, Unified communications

Dialpad Extends Contact Center Capabilities

March 21, 2022

Via: No Jitter

Over the past few years, it’s been fun to watch Dialpad grow into a full-stack enterprise communications provider. For those who are not familiar with Dialpad’s history, I think a little walk down memory lane is in order. Dialpad initially […]


Networks & Systems

Building a Better Contact Center One AI Platform at a Time

March 4, 2022

Via: No Jitter

Over 2021, Voice AI platform provider, Observe.ai added agent performance and coaching abilities to its product portfolio and debuted its Intelligent Workforce Platform as a service to automate quality assurance workflows and other customer-agent processes. The CEO of Observe.ai, Swapnil […]


Modern Media, Unified communications

Conversational AI: A Fresh Start for the Contact Center

February 22, 2022

Via: No Jitter

Replicant, a conversational AI provider, launched its Thinking Machine voice AI platform in 2019. The Thinking Machine processes complete sentences in real-time, allowing businesses to apply the voice AI platform to various customer-service call flows. With the growing demand for […]


Modern Media, Unified communications

Cisco and Evolve IP Team Up on UC; Ribbon and Unisys Partner on Teams Direct Routing

February 22, 2022

Via: No Jitter

Welcome to the post-Presidents’ Day edition of No Jitter Roll. Today, we look at two partnerships: Evolve IP and Cisco team up on a unified communications solution, while Ribbon and Unisys are offering a Teams voice migration service that spans […]