The Voice & AI show occurred September 6-7, 2023, in Washington, DC; No Jitter (NJ) is attending some of the conference sessions virtually. Raj Koneru, CEO and Founder of Kore.ai, held the session “How Generative and Conversational AI is Transforming Everyday Experiences” to define how generative AI and conversational AI can work together to inform and refine responsive, customer-facing chatbots.
Generative AI does five things well – classify, edit, summarize, answer, and generate – as Koneru’s slide (below) illustrates. This functionality has been covered by NJ in multiple articles – from exploring how those capabilities can be used in contact centers, to “assistant” products as with Microsoft’s Copilot, Zoom’s AI Companion, Google’s Duet and a host of others.
