Tag: AI

February 9, 2024

The Finalists for the Best of Enterprise Connect awards were announced today, and—no surprise—AI and CX dominate the list, with a thread of security also weaving its way through the nominees. Many of the finalist product announcements are under embargo […]

February 8, 2024

It is widely recognized that customer experiences (CX) and employee experiences (EX) are interrelated and can significantly impact business performance. In 2024, customer service leaders will continue to prioritize improving employee performance and development. One effective way to do this […]

February 6, 2024

As a wave of generative AI copilots and virtual assistants have entered the market, generative AI is now poised to drastically change the way businesses and service providers manage and operate applications and networks. Much attention has been focused on […]

February 2, 2024

Korean telco SK Telecom announced that, in collaboration with Intel, it has successfully developed technology to reduce communication delays necessary for the evolution of a 6G core architecture. In a release, the Asian carrier explained that the core network is […]

February 1, 2024

It’s still early enough in the new year to be talking about what’s ahead for 2024, and while I’ve already done my share of crystal ball prognosticating, this time around, it will be from a more broad-based perspective. Aside from […]

January 30, 2024

Professionals are pinning some of their biggest AI aspirations on improved productivity and efficiency, which could bring benefits to their own employees and to their customers. According to a recent Thompson Reuters report, making gains from AI powered helpers–including digital […]

January 26, 2024

On No Jitter this week, analyst Blair Pleasant of COMMfusion has a roundup of What to Expect From AI in Business Communications in 2024. As you can imagine, the big picture is: Lots of potential, lots of new features coming […]

January 26, 2024

Networking has had something of a shock to the system over the last few years. For a long time, its essential role in the functioning of enterprise operations went under the radar, underappreciated by most apart from those involved in […]

January 23, 2024

Monty Python fans know that nobody expects the Spanish Inquisition, but we all expect the AI invasion to continue into 2024. Unified communications and contact center vendors have been enhancing their products with all types of AI functionality, and while […]

January 19, 2024

On No Jitter this week, Mila D’Antonio, principal analyst with Omdia, looked at how AI and automation in the contact center will drive CX toward more effective ways of personalizing and improving the customer experience. The most striking data was […]

January 16, 2024

As the world races into an era defined by digital transformation and unprecedented technological advancement, the convergence of AI interactions and automation signifies a transformative shift in customer service paradigms that will heighten customer engagement and revolutionize the customer engagement […]

January 12, 2024

The Best of Enterprise Connect competition has had a category for “Most Innovative Use of AI” for several years now. As many people love to point out, AI really isn’t new in communications and CX technology. But given the progress—and […]

January 12, 2024

Korean telco SK Telecom aims to boost cooperation with big tech firms to fulfill its vision to become a global AI company, Korean newspaper The Korea Herald reported, citing the telco’s AI assistant service chief, Kim Yong-hun, as saying. “SK […]

January 10, 2024

With the economic soft-landing set to continue in early 2024, the time is now for businesses to act quickly to ensure long-term success. To thrive, companies need to find ways to save money while not compromising quantity and quality of […]

January 10, 2024

As the industry continues to advance 5G networks, the stage is set for the scaled transition to cloud-native standalone mode of operation that will open new automated capabilities designed to help communications service providers (CSPs) overcome fundamental business challenges—reduce ongoing […]

January 9, 2024

Workforce engagement management leader Calabrio this week announced their acquisition of Wysdom.AI. Wysdom has been a pioneer in developing software and services to help companies optimize the performance of their virtual agents. With this acquisition, Calabrio addresses two of its […]

January 8, 2024

David Joosten, director of the Americas and partner markets at Vodafone Business, identifies key trends that will shape the digital enterprise market in 2024, as follows… 1 | 5G and IoT will benefit society more than AI The convergence of […]

January 4, 2024

German enterprise group-comms software provider TeamViewer, which has featured prominently in remote collaboration and augmented reality (AR) use cases for early private cellular network deployments, has invested a “low double-digit million” euro sum into two separate Industry 4.0 solution providers: […]

January 3, 2024

As work from home trends settle into permanency, organizations are increasingly turning to employee productivity monitoring tools to ensure operational efficiency and maintain oversight. The adoption of these tools has surged as organizations seek to optimize workflows, safeguard sensitive data, […]

January 3, 2024

The World Economic Forum has inducted 21 manufacturing operations into its Industry 4.0 hall-of-fame based on their usage of sundry digital tech, notably AI, to raise productivity, reduce wastage, and drive sustainability – and to generally withstand the crosswinds of […]