As a wave of generative AI copilots and virtual assistants have entered the market, generative AI is now poised to drastically change the way businesses and service providers manage and operate applications and networks. Much attention has been focused on the copilots that streamline productivity-related tasks. Case in point: Last year at Webex One Cisco introduced the Webex AI Assistant. Like competing virtual assistants (or copilots), Webex AI Assistant offers generative AI (Gen AI) capabilities such as meeting summarization, action item capture, and content creation assistance.
