Automation

Determining the appropriate workspace for your contact center is essential for ensuring optimal efficiency, especially as contact centers can vastly differ in their complexity and customization needs. Before diving into the various workspace options available, it's crucial to identify the

TikTok has recently taken significant steps to ensure compliance with the European Union's (EU) Digital Services Act (DSA). At the same time, discussions around artificial intelligence (AI) advancements and their potential socioeconomic impacts, particularly job losses and the introduction of

Cassava Technologies, a prominent technology systems integrator dedicated to developing markets, has made a strategic pivot with the launch of an independent AI business unit named Cassava AI. This move underlines the rising importance of artificial intelligence within the telecommunications

In 2024, businesses are undergoing a significant transformation driven by artificial intelligence (AI) and automation. These technologies are not only enhancing operational efficiency but also reshaping customer engagement strategies. This article explores the multifaceted ways AI and automation

Artificial intelligence is poised to drive a significant transformation in the way enterprises create and manage video content. Leading this charge is Huipin Zhang, a pivotal figure who has already made substantial contributions to the field of enterprise video collaboration through his work with

In a groundbreaking move set to redefine the telecommunications landscape, SK Telecom (SKT) and Singtel have signed a Memorandum of Understanding (MoU) to jointly develop next-generation telecom networks. This strategic partnership is focused on enhancing network performance, security, and customer