Cloud computing started as an alternative to traditional infrastructure and platforms. In the face of finite hardware and software technology resources, the cloud proposes “infinite” and scalable solutions. When it comes to the cloud, there is much talk about serverless architecture. This term des
At the same time that the implications of the global pandemic have created difficulties for many, they have also sparked an opportunity for growth and change. One key area that has continued to evolve even as we return to a sense of normality, is customer experience. Indeed, according to Deloitte,
The popularity of the Internet of Things (IoT) and the convergence of voice and data networks are putting a great strain on classic copper-based Ethernet networks in terms of bandwidth. The networking journey always involves change, and the Passive Optical Network is a new way to structure a
As more and more companies recognize the value of having their customer contact solutions ready-to-scale in the cloud, IT managers are ready to adopt new technology and opportunities. Artificial intelligence (AI) and machine learning is changing the way companies deliver service, with CCaaS being
More than half of global private companies are planning to invest in 5G technology in the next three years and the rising star seems to be private networks. As more devices are connected and the 5G ecosystem matures, deployment costs will drop, making the new technology more and more attractive for
The COVID-19 pandemic has shown that connectivity is essential for citizens, businesses, and institutions across the world. These two last years meant rebuilding in a digital environment, as the world became accustomed to a health crisis. The pandemic brought to the world’s attention the importance
