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Tag: OpenAI


Networks & Systems

Using Generative AI to Improve Customer Experience

December 1, 2023

Via: No Jitter

Generative AI (gen AI) could boost customer service by improving self service, and it could boost customer service by improving live agent assistance. Chad Hamblin, Director of Business Strategy with Microsoft and Simon Bamberger, Managing Director and Partner, Boston Consulting […]


Networks & Systems

Number of the Month: 70% of contact center managers believe AI will mean there will be more agents in the next 10 years

September 28, 2023

Via: No Jitter

Welcome to No Jitter’s Number of the Month, where we dig deeper into the research and data that’s shaping the communications technology industry. This month, we look at Calabrio’s State of the Contact Center 2023: Activating the Agent of the […]


Modern Media, Unified communications

Zoom’s AI Approach: Leading with Openness and Accountability

August 10, 2023

Via: No Jitter

At the Zoom analyst event in Palo Alto, California, on August 2 – 3, the company described how it plans to embrace artificial intelligence (AI) across its product portfolio, which ranges from Zoom Meetings, Phone, Chat, and Contact Center to […]


Modern Media, Unified communications

Conversations in Collaboration: Calabrio’s Joel Martins on How AI Boosts Contact Center Efficiency and Effectiveness

August 9, 2023

Via: No Jitter

Welcome to the third of our Conversations in Collaboration. We began with Cisco’s Lorrissa Horton, who talked about the company’s approach to data security in AI. No Jitter (NJ) then spoke with Google Cloud’s Behshad Behzadi who spoke about the […]


Networks & Systems

The Good, the Bad and What We Can Do with Generative AI

June 14, 2023

Via: No Jitter

Recently I used the standard search engines and asked: “Exactly how much money did Microsoft invest in OpenAI?” (Open AI is the company behind ChatGPT.) I got back several different answers — $13 billion, $10 billion, $100 million. But which […]


Networks & Systems

What happens when traditional chatbots meet GPT? We call it Enlighten Actions

May 15, 2023

Via: No Jitter

The promise of a brighter, better tomorrow: that’s the driving factor behind technological advancements. And the promise of the OpenAI generative artificial intelligence, GPT, has a tidal wave of possibility attached to it. But with every breakthrough comes new risks […]


Modern Media, Unified communications

When ChatGPT Joins the Meeting

February 10, 2023

Via: ZDNet

Like you probably, I have no desire to revisit the depths of the pandemic-except to use that time as a marker that can help us see how much progress communications tools have been making since then. When everyone went home […]


Networks & Systems

Is ChatGPT Coming for the Contact Center?

February 10, 2023

Via: No Jitter

OpenAI’s November 2022 announcement of a free research preview of ChatGPT to solicit user feedback took the tech world by storm. Before that, large language model and generative AI were terms used primarily by technologists working in the field. Now, its use […]


Networks & Systems

Will ChatGPT represent the future of customer service?

February 3, 2023

Via: No Jitter

These days, the internet is abuzz over ChatGPT. The technology is a text-based artificial intelligence (AI) tool developed by OpenAI and designed for use in chatbots and conversational systems. The power of this technology lies in its ability to understand […]