Modern Media, Unified communications
January 19, 2024
Via: No JitterOn No Jitter this week, Mila D’Antonio, principal analyst with Omdia, looked at how AI and automation in the contact center will drive CX toward more effective ways of personalizing and improving the customer experience. The most striking data was […]
Modern Media, Unified communications
June 10, 2022
Via: No JitterOver the last two years, digital transformation in the enterprise has no doubt accelerated, with contact centers and customer experience particularly affected. And yet the most traditional channel — live phone support — saw one of the most notable gains […]
Modern Media, Unified communications
December 21, 2021
Via: No JitterFollowing the rapid deployment of collaborative meeting services for workers sent home to ride out the pandemic, enterprise organizations must now move beyond their tactical initiatives and develop more concrete and robust long-term communication and collaboration strategies that place factors […]
July 30, 2021
Via: No JitterConfucius once said, “Choose a job you love and you will never have to work a day in your life.” This quote speaks volumes when looking back at the career of my colleague at Omdia, Ken Landoline. In his time […]
July 11, 2024
July 2, 2024
July 11, 2024
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