Tag: data

September 15, 2023

Finnish network vendor Nokia has launched new ‘edge charging’ software to give enterprises more control over how data running on private 5G networks is processed and analysed at the edge, and also marketed and sold. Nokia is targeting organisations in […]

June 16, 2023

There’s still plenty of hype to go around, but as we settle into the reality that generative AI will be a part of many if not most conversations in our industry, we’re also starting to see what the early use […]

February 15, 2023

Many industries are now relying on industrial switches, including environment protection, mining, transportation, and smart city surveillance. The fact that these switches are manufactured specifically for industrial environments is well known, but do you really know what industrial switches are, […]

November 22, 2022

The past two years have produced a collective shift to a predominately digital model for how consumers interact in their personal lives, at work, and with brands. The future belongs to enterprises that can deliver an intelligent, contextual, frictionless, and […]

July 11, 2022

A long time ago, my first real post-college job was at a call center for a major bank. An automatic call distribution (ACD) assigned calls to a group of about 20 agents who handled credit card, auto loan, and mortgage […]

July 8, 2022

For years, communications service providers (CSPs) and streaming services have poured time, funds, and resources into advanced and exciting products and offerings – from unique streaming content to the speeds of 5G – to maintain an edge with their customers. […]

October 13, 2021

The contact center industry is grappling with the best way to use automation to address the volume issues prompted by increased demands from consumers and businesses. Contact center executives have learned to understand how automation works, but now comes a […]

August 23, 2021

Modern contact centers should adapt to the needs of businesses and their customers, not the other way around. Businesses that invest in evolving their contact centers by continuously analyzing customer feedback and the rich data that every interaction provides have […]

July 7, 2021

Over the last several years, contact center provider Genesys’s goal has been to provide customers with remarkable experiences, being empathetic throughout the whole customer journey. To further this goal, Genesys last month announced a partnership with a voice-of-the-customer software provider […]

March 3, 2021

ATEME, the leader in video delivery solutions for broadcast, cable, DTH, IPTV and OTT, announces it has entered into a partnership with NPAW (Nice People At Work), the video intelligence company developing the most complete solution for holistic video analytics […]

December 21, 2020

Telecom software is relied on by millions of companies and individuals around the globe and is expected to handle large loads of bandwidth at a rapid pace while maintaining data integrity. Telecommunication networks form an integral part of the wider […]

November 11, 2020

Whether it’s baseball, football, or tennis, sports center around strategy. Those strategies are malleable and can be changed mid-game to adapt to new circumstances. Nowadays, through technology and other resources, management teams gather more information and data to edge out […]

September 23, 2020

Three new cities — Atlanta, New York and Washington, DC — have been added to the list of locations where businesses and developers can build and deploy applications with AWS Wavelength at Verizon’s 5G Edge. Verizon and AWS launched the […]

August 24, 2020

Wi-Fi continues to replace wired network connections at work and in the home, and endpoint networking continues to migrate from wired connections to wireless connections. A challenge comes from creating a Wi-Fi network that functions as well as a wired […]

August 21, 2020

Historically, one of Wi-Fi’s biggest drawbacks, particularly in comparison to cellular, was the level of security it could offer. Unlike Wi-Fi, wireless cellular technology has the wireless security layer as well as the security offered by authentication for the SIM […]

August 19, 2020

By now, the world has worked remotely for about half of 2020 thanks to the COVID-19 pandemic. As a result, we are starting to see a clearer view of the next normal beginning to emerge. It’s hard to say when […]

July 21, 2020

Oracle announced on Tuesday the launch of its Oracle SD-WAN Orchestration Cloud (OSOC), which runs on its Oracle Cloud Infrastructure. OSOC, which is part of the Oracle SD-WAN portfolio, was designed to integrate multiple clouds while also managing traffic across […]

July 8, 2020

Verizon worked with Ericsson to complete a proof-of-concept trial using new Integrated Access Backhaul (IAB) technology to deploy Verizon’s 5G Ultra Wideband service. According to Verizon, the carrier has “bet big on fiber,” which is calls the “circulatory system of […]

March 25, 2020

Fueled by the rollout of 3GPP-standard commercial networks, 5G is officially considered the fastest growing generation of cellular technology as it is now roughly 5 million subscribers ahead of pace, according to Omdia. Omdia’s report indicated that from Q3 2019 […]

July 2, 2019

Speech analytics are becoming mainstream in banking, finance, insurance, and business process outsourcing. Speech analytic systems can be part of contact centers where they can be used to capture conversations in order to detect behavior patterns, used to draw conclusions, […]