Tag: CX team

Modern Media, Unified communications

Why the Voice of the Customer Is a Contact Center’s Super Power

May 26, 2022

Via: No Jitter

In her talk at NICE Interactions Live 2022, Colleen Fazio, senior analyst, Forrester, told attendees who are “searching for their superpower” that they already have it—the voice of their customer (VoC). She also explained three factors to help contact centers […]