Tag: customer support

July 31, 2023

Welcome to No Jitter’s Number of the Month, where we dig deeper into the research and data that’s shaping the communications technology industry. This month, we look at a report from Qualtrics, a cloud-native software provider that provides customer and […]

January 13, 2023

Verint announced today that it has acquired Qudini, a provider of appointment scheduling solutions. Qudini is privately held and based in the U.K. The company has approximately 20 employees who will be joining Verint, including CEO Imogen Wethered. Terms of […]

September 16, 2021

Satisfied users and customers are essential for anyone leading a contact center, customer experience business, or full-solution outsourcing organization. In such organizations, latency impacts the bottom line. It happens every time a customer reports performance-related problems or a remote agent […]

April 15, 2021

Businesses continue to deliver virtual options for customers to buy products, visit the doctor, take a class, and address service issues. With fewer people visiting physical locations following the COVID-19 pandemic, contact centers have seen a surge in activity. As […]

October 1, 2020

With SMBs struggling due the Covid-19 crisis, Verizon Business is offering SMBs a way to stay connected to their customers through its Contact Center Hub. Verizon’s cloud-based Contact Center Hub was designed for SMBs that have three to 1,000 employees. […]

July 30, 2020

With advancements in communication technology, many enterprises can now differentiate themselves by providing personalized services and customer support. In customer support and contact center situations, for example, real-time communications tools such as Web Real-Time Communication (WebRTC), enables cross-platform and context-based […]