Tag: customer support


Number of the Month: 55% of Consumers are Comfortable with AI Being Part of Their Medical and Financial Matters

July 31, 2023

Via: No Jitter

Welcome to No Jitter’s Number of the Month, where we dig deeper into the research and data that’s shaping the communications technology industry. This month, we look at a report from Qualtrics, a cloud-native software provider that provides customer and […]

Modern Media, Unified communications

Verint Acquires Qudini Appointment Scheduling Software

January 13, 2023

Via: No Jitter

Verint announced today that it has acquired Qudini, a provider of appointment scheduling solutions. Qudini is privately held and based in the U.K. The company has approximately 20 employees who will be joining Verint, including CEO Imogen Wethered. Terms of […]

Modern Media, Unified communications

How Latency Drives Up Support Costs (And What to Do About It)

September 16, 2021

Via: No Jitter

Satisfied users and customers are essential for anyone leading a contact center, customer experience business, or full-solution outsourcing organization. In such organizations, latency impacts the bottom line. It happens every time a customer reports performance-related problems or a remote agent […]

Networks & Systems

Put Self-Service at the Top of Your CX Priority List

April 15, 2021

Via: No Jitter

Businesses continue to deliver virtual options for customers to buy products, visit the doctor, take a class, and address service issues. With fewer people visiting physical locations following the COVID-19 pandemic, contact centers have seen a surge in activity. As […]

Modern Media, Unified communications

Verizon Business debuts Contact Center Hub for SMBs

October 1, 2020

Via: Fierce Telecom News

With SMBs struggling due the Covid-19 crisis, Verizon Business is offering SMBs a way to stay connected to their customers through its Contact Center Hub. Verizon’s cloud-based Contact Center Hub was designed for SMBs that have three to 1,000 employees. […]

Internet, Modern Media

How Deeper WebRTC Customizations Empower Communications

July 30, 2020

Via: No Jitter

With advancements in communication technology, many enterprises can now differentiate themselves by providing personalized services and customer support. In customer support and contact center situations, for example, real-time communications tools such as Web Real-Time Communication (WebRTC), enables cross-platform and context-based […]