Tag: Customer Service Strategy

Modern Media, Unified communications

CCaaS: Rethinking Your CX and Customer Service Strategy

May 4, 2021

Via: No Jitter

As the pandemic wears on, the term “contact center” is becoming increasingly anachronistic. Touchless has replaced in-person, and the only “contact” people want to have these days is contact tracing. When it comes to “center,” there’s no such thing as […]